Support
We're a small team and read every message.
Need a hand? Email [email protected] and we'll usually reply within 1–2 business days. Because the app has no accounts and keeps your data on your phone, there's nothing for us to look up, just tell us your device and what you're seeing.
Getting started
Open the app and go through the short welcome screens, where you can also choose your text size. Then tap the Scan button and point your camera at your meal. No sign-up needed.
Contact us
[email protected]
Bug reports, feature ideas, and questions all welcome.
Common questions
Does the app work without internet?
Yes. The food-recognition AI runs on your device, so you can scan meals on airplanes or anywhere with no signal. The only things that need a connection are buying, restoring or managing Pro, which go through the App Store or Google Play.
What happens after the trial?
Your 7-day free trial starts when you finish the welcome screens the first time you open the app, and includes unlimited scans, with no payment details needed. When the trial ends, nothing is charged: your history and dashboard stay available, and new scans require Smart Gout Care Pro, either as a subscription at $7.99/month or $34.99/year, or as a one-time lifetime purchase at $69.99. You can upgrade from the paywall in the app at any time.
How do I restore my purchase?
Open the app and tap "Restore Purchases", either on the paywall or in Settings. Make sure the device is signed in to the same App Store or Google Play account you used to buy Pro. Purchases restore on any device signed in to that store account, but they can't be transferred between iPhone/iPad and Android.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, so you cancel them in your store account settings:
- iPhone or iPad: Settings → your Apple ID (your name at the top) → Subscriptions → Smart Gout Care → Cancel Subscription.
- Android: Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → Smart Gout Care → Cancel subscription.
Cancel at least 24 hours before your renewal date to avoid being charged for the next month or year. You keep Pro until the end of the period you've already paid for. Deleting the app does not cancel your subscription, and since there are no accounts, we can't cancel it for you.
Can I get a refund?
All purchases are processed by Apple or Google, so refunds are handled by them under their policies. For the App Store, request one at reportaproblem.apple.com; for Google Play, use the refund options in your Google Play account.
The AI guessed my meal wrong. Can I fix it?
Yes. On the meal screen, tap "Not my food? Search manually" to search the 2,000+ dishes and pick the right one, or change the portion size (Small / Medium / Large) to correct the estimate. Your Daily Load updates instantly.
What is Strict mode?
Strict mode switches the app's daily reference amounts to lower ones, from 300 mg to 150 mg of purine and from 25 g to 15 g of added sugar. Turn it on or off from the home screen or in Settings whenever you like. These are general reference amounts, not personalised medical limits — ask your doctor what's right for you.
Can I make the text bigger?
Yes. Choose Standard, Large or Extra large text during the welcome screens, or later in Settings → Text size. The whole app scales with your choice.
How do I delete my data?
All your data is stored on your device. Open a scan from your history to delete it, or delete the app to remove its data at once. Nothing is stored on our servers, and there is no account to close. Our Privacy Policy explains the details, including device backups. If you have a subscription, remember to cancel it in your store account settings too.
A note on accuracy. Food recognition and nutrition values are estimates and can be wrong. They are general wellness information meant to guide, not replace, your judgment or your doctor's advice. Smart Gout Care is not a medical device.